Shipping & Returns

All items on our website that are not marked "out-of-stock" ship within 1-3 business days of order confirmation.  On occasion, we offer pre-order of certain items, which ship on the date included in the item description. 

Our items, except when the item description says otherwise, ship from our warehouses in Miami, FL, Brooklyn,NY, Houston,TX, Los Angeles,CA, San Francisco,CA, Sydney,AU, Shanghai,CN, Haiphong, VN.

Unless otherwise specified, orders ship via UPS ground. 

The estimated transit time once shipped is calculated at checkout based on distance of your shipping location from our warehouses in Miami, FL, Brooklyn,NY, Houston,TX, Los Angeles,CA, San Francisco, Sydney,AU, Shanghai,CN, Haiphong,VN. 

Our shipping partners: USPS, FedEx, UPS or third-party well-known shipping companies.

When an order ships you will receive an email confirmation (with tracking number).

Orders may qualify for free shipping depending on quantity of items purchased. We ship via USPS or UPS in most of the continental US. Once an order leaves our warehouse, there may be service delays with the shipper that are outside of our control. Please reach out to us at info@Rehabwheel.com or by phone at +1-628-724-1790 if you need an update on status of an order shipment. 

For items that do not qualify for free shipping, the shipping rate is calculated based on item weight and shipping address. Item descriptions specify if items qualify for free shipping or not.

If you place two separate orders and are charged for shipping for both orders, there is no savings if we were to pack both orders in the same box, as the total weight of all items ordered is the same.  

Our system generates automatic notifications with order updates and tracking information. Please provide an email address in order to be able to receive the updates. Please also make sure the emails are not blocked by your email server or labeled as “spam”.  

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 

Refunds.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We offer refunds on any purchase you create from the Rehabwheel.com website. 

However, as a result of tending product square measure usually not resaleable, we have a tendency to should follow important constraints on the refunds we will provide. 

1. Any order will be off and refunded for any reason before once it's been shipped. 

2. Once we've got shipped product to you we will solely provide refunds thanks to a manufacturer defect. 

To qualify for a refund when the product have left our warehouse please follow the subsequent process: Submit your request to U.S. in writing among thirty days of your purchase date via the subsequent email address: info@rehabwheel.com 

Your refund request should embody an outline of the manufacturer’s defect. be at liberty to connect photos as an instance the matter if useful. We will answer your refund request with any queries we've got. Once we've got the chance to verify that the rationale for come back is thanks to a manufacturer defect we are going to send you a came Merchandise Authorization code (RMA number). Any product that you simply need a refund on can got to be shipped back to U.S. at your expense. You must embody the RMA range on the surface of the box to make sure our client service team will match up the came product to your original order and therefore the came Merchandise Authorization we have a tendency to provided to you. Once we've got received the products, and verified the manufacturer defect, we are going to refund the first purchase and your come back shipping via the payment technique you accustomed create the first purchase.

When returning a product, please do the following:

Carefully package the item(s) and include the packing slip with reason for return written on packing slip. If the packing slip is not available, please provide the purchase date, the original invoice number and the item number for the product. 

Indicate whether you would like a replacement product or a credit.

Ship the package to the nearest Rehabwheel™ branch location.

Please prepay shipping – Rehabwheel™ does not accept Cash on Delivery (C.O.D.s).

For assistance with returns, contact Rehabwheel™  Customer Care email info@rehabwheel.com 

Rehabwheel™ Cancellation Instructions.  

We can cancel order and refund money any time in Monday - Friday 9-5 PM PST. If your order is backordered or not shipping for two or more business days, please contact Customer Care and we will do everything we can to accommodate your cancellation request.